Help
Here you can find answers to some common questions. If you don't see the answer you're looking for, you can send us a message.
RADIO STATIONS
Do you have a specific radio station in mind that you'd like to see here? You can send us a message about it and we'll see what we can do.
We list all the countries that we know about in terms of the market. If you'd like to introduce us to more, we'd love to hear from you! You are welcome to write us a message.
The letters are just the identifier for a particular radio station. Those names are called “call signs” and they are almost always four letters. It's a strictly US-specific thing and it happens for historical reasons, with the practice dating way back to the very early days of public radio broadcasting.
The Federal Communications Commission regulates radio stations in the US so the stations have to give out their call sign to identify themselves on air. Usually, the commercial stations will come up with something more catchy than the four letters – but you’ll still hear that code as part of the channel's regular announcements. For example, WLTW 106.7 FM in New York is branded as 106.7 Lite FM and KYSR 98.7 FM in Los Angeles is branded as ALT 98.7 FM.
Would you like to learn more? See Call sign article on Wikipedia and K/W Call Letters in the United States at EarlyRadioHistory.us.
For a website such as ours, it is currently not feasible to provide the real-time updates. The delay can be anywhere from 1 second to 2 minutes.
CHARTS
Charts are updated once an hour, except for charts for specific stations that are updated as soon as there's a new playlist entry.
Yes. There's a dedicated page: Charts by country.
Yes. There's a dedicated page: Charts by genre.
Yes. Just choose any station from the radio station list, visit the station's page and scroll down to see the Top Songs and Top Artists sections.
USER ACCOUNT
Go to Create an account and fill out the form, then follow the instructions to complete the account creation proccess.
Go to Password Reset and fill out the form, then follow the instructions to complete the new password generation proccess.
Go to Profile and click the “Download my data” link, then follow the instructions.
Go to Profile and click the “Delete my account” link, then follow the instructions.
WEBSITE
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